RailOne App Guide 2026: Book Reserved and Unreserved Tickets, 3% Discount till March 2027, PNR, Tatkal Rules and R-Wallet
RailOne by CRIS is Indian Railways' all-in-one app with 4.76 crore downloads. Features, UTS replacement, 3% discount on unreserved tickets, how to book, Tatkal and reservation rules for 2026, and safety tips.
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RailOne is Indian Railways' official all-in-one app for passengers, developed by the Centre for Railway Information Systems (CRIS). It was launched by Railway Minister Ashwini Vaishnaw on 1 July 2025, on CRIS's 40th Foundation Day. The app brings reserved and unreserved ticket booking, platform tickets, PNR enquiry, live train tracking, food ordering, porter and taxi booking, and Rail Madad complaints into one place.
As per PIB, RailOne had 4.76 crore downloads as of 2 August 2026, with about 10 lakh tickets booked every day (2.79 lakh reserved and 7.24 lakh unreserved). A 3% discount on unreserved tickets booked with digital payment has been reported as extended till 31 March 2027.
RailOne at a Glance
| Point | Details |
|---|---|
| App name | RailOne |
| Developer | Centre for Railway Information Systems (CRIS) |
| Launched | 1 July 2025 |
| Downloads | 4.76 crore (2 August 2026, PIB) |
| Daily bookings | About 10 lakh (2.79 lakh reserved, 7.24 lakh unreserved) |
| Platforms | Android and iOS |
| Unreserved ticket discount | 3% with UPI, cards or net banking (reported till 31 March 2027) |
| Rail Madad helpline | 139 |
| Support email | [email protected] |
Key Features
| Feature | Use |
|---|---|
| Reserved tickets | Book reserved e-tickets through IRCTC |
| Unreserved and platform tickets | Book journey and platform tickets without standing in queues |
| PNR and train enquiry | Check booking status and train details |
| Live train tracking | Track trains in real time |
| Rail Madad | File and track complaints |
| E-catering | Order food to your seat |
| Porter booking | Book a porter at stations |
| Last-mile taxi | Book a taxi for your onward journey |
| R-Wallet | Railway wallet for quick payments |
RailOne Replaces the UTS App
RailOne is now the main app for booking unreserved tickets digitally. As reported by railway officials, the older UTS on Mobile app was phased out from 1 March 2026. Your UTS R-Wallet balance moves to RailOne when you log in with the same mobile number.
3% Discount on Unreserved Tickets
As reported in July 2026 by railway division officials, the 3% discount on unreserved tickets booked on RailOne through UPI, debit/credit card or net banking has been extended till 31 March 2027. Reports also say that the 3% bonus on R-Wallet continues up to 24 August 2028. No Railway Board circular on these extensions was found in public records, so check the offer shown in the app before booking.
| Booking Type | Payment Mode | Benefit (as reported) |
|---|---|---|
| Unreserved journey ticket | UPI, cards, net banking | 3% discount till 31 March 2027 |
| R-Wallet | R-Wallet | 3% bonus till 24 August 2028 |
How to Use RailOne
- Install: Download RailOne (developer: CRIS) from Google Play or the App Store.
- Log in: Use your existing IRCTC RailConnect or UTS credentials, or register as a new user. Set an mPIN or biometric login for single sign-on.
- Unreserved ticket: Choose unreserved booking, enter source and destination, choose the ticket type and pay digitally.
- Reserved ticket: Search trains, pick the class, add passengers and pay through your IRCTC account.
- Track and get help: Use PNR and train status to track your journey, and Rail Madad for complaints.
Railway Rules You Should Know in 2026
| Rule | Details |
|---|---|
| Advance reservation period | Reduced from 120 days to 60 days from 1 November 2024 |
| Tatkal booking | Only Aadhaar-authenticated IRCTC users from 1 July 2025; Aadhaar OTP mandatory on all channels from 15 July 2025; agents barred for the first 30 minutes (10:00 to 10:30 AM for AC, 11:00 to 11:30 AM for non-AC) |
| Reservation chart | From June 2025, charts are prepared 8 hours before departure (for trains leaving before 2 PM, at 9 PM the previous day). A further change to at least 10 hours before departure was reported in December 2025 |
| Fare revision, 1 July 2025 | +0.5 paise/km ordinary non-AC, +1 paise/km mail/express non-AC, +2 paise/km AC; no change for suburban, season tickets or ordinary journeys up to 500 km |
| Fare revision, 26 December 2025 | +1 paise/km ordinary beyond 215 km, +2 paise/km mail/express non-AC and AC; no change for suburban, season tickets or ordinary journeys up to 215 km |
Digital Booking in Numbers
- About 89% of reserved tickets are now booked online, compared with 49% in 2013-14 (PIB, August 2026).
- About 39% of unreserved tickets are bought through non-counter modes.
- RailOne downloads grew from 2.57 crore (March 2026) to 4.76 crore (August 2026).
Safety Tips
- Download RailOne only from official stores. The developer must be CRIS.
- Never share your IRCTC password, mPIN or OTP.
- Book only through RailOne or IRCTC. Avoid unauthorised agents and look-alike apps.
- For any complaint during a journey, call 139 or use Rail Madad in the app.
Frequently Asked Questions
Q1. Is RailOne an official Indian Railways app?
Yes. It is developed by CRIS for the Ministry of Railways.
Q2. Can I use my IRCTC login on RailOne?
Yes. Existing IRCTC RailConnect and UTS credentials work.
Q3. Is the UTS app still working?
As reported, UTS was phased out from 1 March 2026 and RailOne is now used for unreserved tickets.
Q4. Till when is the 3% discount on unreserved tickets available?
As reported by railway officials, till 31 March 2027 for digital payments (UPI, cards, net banking).
Q5. Is Aadhaar needed for Tatkal booking?
Yes. Aadhaar OTP authentication is mandatory for Tatkal booking from 15 July 2025.
Q6. How many days in advance can I book a train ticket?
60 days, excluding the date of journey, from 1 November 2024.
Q7. What is the Rail Madad helpline number?
139.
Conclusion
RailOne is now the easiest way to handle almost every rail travel need from your phone, from unreserved and reserved tickets to food, porters and complaints. Link your Aadhaar with IRCTC for Tatkal, pay digitally for unreserved tickets to use the discount, and always download the app from official stores.
Reference Links
- PIB: Launch of RailOne (1 July 2025)
- PIB: RailOne downloads and daily bookings (August 2026)
- PIB: RailOne and online reservation figures (March 2026)
- PIB: Advance reservation period cut to 60 days
- AIR News: New Tatkal rules with Aadhaar OTP
- AIR News: Reservation charts 8 hours before departure
- PIB: Fare revision from 1 July 2025
- PIB: Fare revision from 26 December 2025
- Greater Kashmir: 3% bonus extended till March 2027 (July 2026)
- RailOne on Google Play
- RailOne official page
Last updated: 27 September 2026. Offers and rules can change. Check the RailOne app and indianrailways.gov.in before booking.