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Sarkari Website27 Sept 2026

CPGRAMS (pgportal.gov.in) Guide 2026: How to File a Government Complaint, Track Status and Appeal in 21 Days

CPGRAMS at pgportal.gov.in is DARPG's official portal to file grievances against central and state government departments. Registration, lodging steps, what cannot be filed, 21-day timeline, appeal, AI features and latest figures.

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CPGRAMS (Centralised Public Grievance Redress and Monitoring System) at pgportal.gov.in is the Government of India's official online platform to file complaints about public services. It is run by the Department of Administrative Reforms and Public Grievances (DARPG) and connects all central ministries and departments, with states and union territories also linked to it. The portal is open 24x7.

Under the August 2024 guidelines, grievances must be disposed of within 21 days. In 2026, the average disposal time for central ministries has been around 13 to 14 days. This guide explains how to register, lodge a grievance, track it, file an appeal, what cannot be filed, and the latest figures.

CPGRAMS at a Glance

PointDetails
Full nameCentralised Public Grievance Redress and Monitoring System
Websitepgportal.gov.in
Run byDepartment of Administrative Reforms and Public Grievances (DARPG)
Availability24x7 online
Disposal timeline21 days (interim reply with reasons if delayed)
AppealWithin 30 days of disposal; appeal decided within 30 days
Languages22 scheduled languages and English
Mobile accessCPGRAMS app (Android and iOS) and UMANG
Offline access5 lakh+ Common Service Centres (CSCs), and by post
Technical supportcpgrams-darpg[at]nic[dot]in
FeeFree

Where Can You File a Grievance?

  • Online: pgportal.gov.in (registered users only)
  • Mobile: CPGRAMS app on Google Play or App Store, or through UMANG
  • CSC: At any of the 5 lakh+ Common Service Centres. In March 2026 alone, 12,763 grievances came through CSCs
  • By post: No fixed format is needed. Plain paper, postcards and inland letters are accepted

Note: Grievances sent by email are not taken up on CPGRAMS.

What Cannot Be Filed on CPGRAMS?

  • RTI (Right to Information) matters
  • Court-related or sub judice matters
  • Religious matters
  • Personal and family disputes
  • Issues affecting the territorial integrity of the country or friendly relations with foreign countries
  • Service matters of government employees, unless the prescribed channels have been exhausted

How to Register on pgportal.gov.in

  1. Go to pgportal.gov.in and click Register.
  2. Fill in your name, gender, address, country, state, district, PIN code, mobile number and email ID.
  3. Enter the security code (captcha) and submit.
  4. Complete verification as shown on screen and create your login.

How to Lodge a Grievance (Step by Step)

  1. Log in to pgportal.gov.in.
  2. Choose Lodge Public Grievance. For pension issues, choose Lodge Pension Grievance.
  3. Select the ministry, department or state government concerned.
  4. Choose the category and write your grievance clearly: what happened, when, where, reference numbers and what you want done.
  5. Attach supporting documents if you have them.
  6. Submit. You get a unique registration number. Save it.

Tips for Writing a Strong Grievance

  • Mention application numbers, account numbers, dates and office names.
  • Keep it factual and to the point.
  • Attach proof such as receipts, earlier letters or screenshots.
  • Choose the correct ministry or department so it is not forwarded around.

How to Track Grievance Status

Click View Status on pgportal.gov.in and enter your registration number. You can also see the status after logging in. You also get updates by SMS and email, and the CPGRAMS Feedback Call Centre may contact you after your grievance is disposed of to take your feedback.

How to File an Appeal

If you are not satisfied with the reply:

  1. Rate the disposal. The appeal option is available when you rate the reply as Poor.
  2. File the appeal within 30 days of the disposal.
  3. Explain why the reply did not solve your issue.
  4. The Nodal Appellate Authority must decide the appeal within 30 days.

Track the appeal on the Appeal Status page of the portal.

21-Day Timeline Under 2024 Guidelines

DARPG issued Comprehensive Guidelines for public grievance redressal in August 2024. They cut the disposal timeline from 30 days (2022 guidelines) to 21 days, and require every ministry and department to have Nodal Officers and Dedicated Grievance Cells. If a case needs more time, an interim reply with reasons must be sent to the citizen.

AI and New Features

FeatureDetails
IGMS 2.0 (Intelligent Grievance Monitoring System)Launched in September 2023, implemented by IIT Kanpur. Gives instant analysis of grievances by state, district and ministry, and helps find root causes
Samadhan DidiAI-enabled voice chatbot launched on 30 May 2026, built with BHASHINI. Supports voice and text in 22 scheduled languages and does AI-based categorisation and routing
Review Meeting ModuleMade operational in February 2025 for review of grievance handling
NextGen CPGRAMSA next-generation platform under development by DARPG

CPGRAMS in Numbers

FigureValuePeriod / Source
Grievances per yearAbout 27 lakh in 2024, compared with about 3.01 lakh in 2014PIB, 9 August 2026
Average disposal time (central ministries)15 days2025, PIB
Average disposal time13 days2026 so far, DARPG monthly report (March 2026)
Received in March 20261,89,189DARPG 47th monthly report
Redressed in March 20261,81,279DARPG 47th monthly report
Redressed in June 20261,99,968PIB, 9 August 2026
Citizen satisfaction76%January to June 2026, PIB
Grievance Redressal Officers mapped1,09,125June 2026, PIB

Pension Grievances

Central government pensioners can file pension-related complaints through the Lodge Pension Grievance option. The Department of Pension and Pensioners' Welfare helpline for pension grievances is 1800-11-1960.

Frequently Asked Questions

Q1. Is filing a grievance on CPGRAMS free?
Yes, it is completely free.

Q2. How long does it take to resolve a grievance?
The timeline is 21 days. If more time is needed, an interim reply with reasons must be given.

Q3. Can I file an RTI on CPGRAMS?
No. RTI matters are not taken up on CPGRAMS. Use the RTI Online portal instead.

Q4. What if I am not satisfied with the reply?
File an appeal within 30 days. It will be decided within 30 days by the Nodal Appellate Authority.

Q5. Can I file a complaint in Hindi or my regional language?
Yes. CPGRAMS supports 22 scheduled languages and English.

Q6. Can I send my grievance by email?
No. Email grievances are not attended to. Use the portal, app, CSC or post.

Q7. Can state government issues be filed on CPGRAMS?
Yes. States and union territories are linked with CPGRAMS.

Conclusion

If a government office has not responded to your application or complaint, CPGRAMS is the official way to take it up. Register on pgportal.gov.in, write a clear grievance with reference numbers, save your registration number, and file an appeal if the reply does not solve your issue.

Last updated: 27 September 2026. Check pgportal.gov.in for the latest rules and figures.