e-Jagriti Portal Guide 2026: File Consumer Complaints Online, No Fee up to ₹5 Lakh, Track Case and Attend Virtual Hearings
e-Jagriti is the Department of Consumer Affairs' official portal to file and track consumer cases online, and it won a Silver Award at NAeG 2026. Learn which commission to approach, fees, documents, step-by-step filing and helpline details.
On this page12 sections
e-Jagriti Portal: Overview
e-Jagriti (e-jagriti.gov.in) is the Government of India's official online platform for filing and tracking consumer cases before Consumer Commissions. It is run by the Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution, and the help documents are prepared by the National Informatics Centre (NIC). With e-Jagriti, a consumer can file a complaint against a seller, service provider, insurer or company from home, pay the fee online, attend virtual hearings and track the case, without visiting the commission office again and again.
The portal was launched on 1 January 2025. In June 2026 it won the Silver Award at the National Awards for e-Governance (NAeG) 2026, given by the Department of Administrative Reforms and Public Grievances (DARPG).
| Item | Details |
|---|---|
| Portal name | e-Jagriti |
| Run by | Department of Consumer Affairs, Government of India |
| Launched | 1 January 2025 |
| Replaced | OCMS, e-Daakhil, NCDRC CMS and CONFONET (merged into one platform) |
| Covers | 670+ District Commissions, 36 State/UT Commissions and the NCDRC |
| Registered users | 4,15,365 (since launch, PIB June 2026) |
| Cases filed / disposed | 2,29,174 filed; 2,07,997 disposed (90.75%) |
| Award | Silver, NAeG 2026 (Category I) |
| Official website | e-jagriti.gov.in |
Latest 2026 Update
As per the PIB release of 7 June 2026, e-Jagriti received the Silver Award in the category "Government Process Re-engineering by Use of Technology for Digital Transformation" at NAeG 2026, chosen from 341 nominations. Key figures shared:
- FY 2025-26: 1,65,456 cases filed and 1,52,707 disposed, a disposal rate of 92.30% (up from 89.47% in FY 2024-25).
- NRI users: 3,312 registered and 751 complaints filed from abroad (most from the USA, UK, UAE and Canada).
- Virtual hearings are now the default mode, with hybrid video-conferencing at all NCDRC benches and 35 State Commissions.
- Help Desk: 4,821 of 5,537 tickets resolved between October 2025 and March 2026.
Key Features of e-Jagriti
- OTP-based registration and onboarding.
- Online filing of complaints and digital exchange of documents.
- Online fee payment through Bharat Kosh, PayGov and SBI ePay.
- Virtual hearings and real-time case tracking.
- Automated SMS and email alerts on case progress.
- Multilingual interface, AI chatbot and voice-to-text.
- Accessibility features for persons with disabilities.
- Role-based dashboards for advocates and commission officials.
- Help documents, tutorial videos, FAQs and a Help Desk ticket system.
- Weekly "Jansunwai" sessions (Fridays at 4 PM, as per the Department's 2025 year-end review) to solve technical queries in real time.
Which Commission Should You Approach?
The commission depends on the value of goods or services paid as consideration, as per the Consumer Protection (Jurisdiction) Rules, 2021:
| Consideration paid | Commission |
|---|---|
| Up to ₹50 lakh | District Commission |
| Above ₹50 lakh and up to ₹2 crore | State Commission |
| Above ₹2 crore | National Commission (NCDRC) |
Complaint Fee
As per the Consumer Protection (Consumer Disputes Redressal Commissions) (Amendment) Rules, 2023 (G.S.R. 606(E), 17 August 2023):
| Value of goods/services paid | Fee |
|---|---|
| Up to ₹5 lakh | Nil |
| ₹5 lakh to ₹10 lakh | ₹200 |
| ₹10 lakh to ₹20 lakh | ₹400 |
| ₹20 lakh to ₹50 lakh | ₹1,000 |
| ₹50 lakh to ₹1 crore | ₹2,000 |
| ₹1 crore to ₹2 crore | ₹2,500 |
| ₹2 crore to ₹4 crore | ₹3,000 |
| ₹4 crore to ₹6 crore | ₹4,000 |
| ₹6 crore to ₹8 crore | ₹5,000 |
| ₹8 crore to ₹10 crore | ₹6,000 |
| Above ₹10 crore | ₹7,500 |
The portal shows the applicable fee structure before you file, so always check it there.
Documents Needed
The official NIC help document lists these uploads for a Consumer Complaint:
- Index
- Proforma
- Synopsis
- Memo of Parties
- Notarised Affidavit
- Vakalatnama (if an advocate is engaged)
- Annexures with proper titles (for example bill, invoice, warranty card, correspondence), or an IA application if needed
How to File a Consumer Complaint on e-Jagriti: Step by Step
- Visit e-jagriti.gov.in and register or log in using OTP verification.
- From the dashboard, open File New Case in the left menu and select Consumer Complaint.
- Read the list of required documents and the fee structure shown.
- Case details: Enter the amount paid, the claim amount, the date of the cause of action, state, district, case category and sub-category. Click Next.
- Complainant and opposite party: Fill in your details (you can mark senior citizen, widow, differently abled or serious ailment) and choose the address type. Add an advocate if you have one. Then enter the opposite party's details and click Next.
- Add extra complainants or opposite parties if any (optional).
- Upload the documents listed above and click Next.
- Select the commission, tick the declaration and click Preview.
- Check everything. Use Edit to correct any section. The form cannot be edited after final submission.
- Click Submit and confirm. A reference number is generated. Print the page showing the reference number, filing date and commission name.
- Pay the fee online where applicable, then track hearings and orders through SMS/email alerts and your dashboard.
National Consumer Helpline (Before or Along With a Case)
For quick resolution before going to a commission, you can also approach the National Consumer Helpline (NCH), as per the Department's year-end review published by PIB in January 2026:
- Toll-free: 1915 (8 AM to 8 PM, all days except national holidays), in 17 languages
- WhatsApp/SMS: 8800001915
- Email: [email protected]
- Web: consumerhelpline.gov.in, NCH app and UMANG app
Important Official Links
| Link | URL |
|---|---|
| e-Jagriti portal | e-jagriti.gov.in |
| Complaint filing help document (NIC) | CC Filing Help PDF |
| National Consumer Helpline | consumerhelpline.gov.in |
| PIB: NAeG 2026 Silver Award | PIB release, 7 June 2026 |
| Fee notification (Gazette) | G.S.R. 606(E), 2023 |
FAQs
Q1. What is e-Jagriti?
It is the Department of Consumer Affairs' online platform to file, pay for, hear and track consumer cases in District, State and National Commissions. It replaced e-Daakhil and other older systems.
Q2. Is there any fee to file a complaint?
No fee is payable if the value of goods or services paid is up to ₹5 lakh. Above that, the fee ranges from ₹200 to ₹7,500 as per the 2023 rules.
Q3. Can NRIs file a complaint on e-Jagriti?
Yes. PIB says NRIs can register with OTP, file complaints and pay fees from abroad. 3,312 NRI users had registered as of June 2026.
Q4. Do I need a lawyer?
The filing form lets you add an advocate, but it is optional. A Vakalatnama is needed only if an advocate is engaged.
Q5. Can I edit my complaint after submitting it?
No. The NIC help document warns that the form cannot be edited after final submission, so check the Preview page carefully.
Q6. Do I have to go to the commission for hearings?
Not always. PIB says virtual hearings are now the default mode on e-Jagriti.
Conclusion
e-Jagriti has made consumer justice paperless and faster, which is why it won a national e-governance award in 2026. If a product or service has cheated you, first try the National Consumer Helpline 1915, and if the issue is not settled, file your case on e-jagriti.gov.in with the right documents. Keep your bills and messages ready, and note your reference number after filing.
References
- https://www.pib.gov.in/PressReleasePage.aspx?PRID=2269994 – PIB: e-Jagriti Wins Silver Award at National Awards for e-Governance 2026 (Ministry of Consumer Affairs), 7 June 2026
- https://static.pib.gov.in/WriteReadData/specificdocs/documents/2026/jan/doc2026130774701.pdf – PIB backgrounder: Department of Consumer Affairs year-end review 2025 (e-Jagriti, National Consumer Helpline), published January 2026
- https://www.pib.gov.in/PressReleasePage.aspx?PRID=2190535 – PIB: e-Jagriti Revolutionizes Consumer Justice in 2025, 16 November 2025
- https://www.pib.gov.in/PressReleasePage.aspx?PRID=1786342 – PIB: Centre notifies Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021, 30 December 2021
- https://egazette.gov.in/WriteReadData/2023/248158.pdf – Gazette of India: Consumer Protection (Consumer Disputes Redressal Commissions) (Amendment) Rules, 2023, G.S.R. 606(E), 17 August 2023
- https://e-jagriti.gov.in/static/media/CC_Filing.34e0fc5dd03b1d864cab.pdf – NIC: Help Documentation for Consumer Complaint (CC) Filing, March 2025
- https://e-jagriti.gov.in/ – e-Jagriti official portal, Department of Consumer Affairs, accessed 16 October 2026